Customer Service Agent

Job title : Customer Service AgentJob Location : KwaZulu-Natal, DurbanDeadline : January 30, 2025Quick Recommended Links Jobs by Location Job by industries Job Description Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. Provide accurate information on products and services to clients to ensure consistency across the organization. Promote and cross-sell the UK client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty. Operate customer related information systems to maintain and secure records. Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards, policies and procedures. Qualifications Grade 12 / Matric Minimum of 6 months call center experience in a service environment UK call center experience advantageous Additional Information
Required Skills: Computer literacy Proficient in MS Word, Email and good typing speed Neutral accent with excellent verbal and written English communication skills Customer Service  jobs