Job Description - Guest Services Supervisor (HOT0B8XF) Job Number:HOT0B8XF
Work Locations:Hilton Durban 12-14 Walnut Road Durban 4001
A Guest Services Supervisor supports the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? As a Guest Services Supervisor, you will support the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
A Guest Services Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist with the overseeing of the entire Front Office operation to maintain high standardsSeek Guest feedback and make operational improvementsEnsure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet Reception departmental targets and objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsManage staff performance issues in compliance with company policies and proceduresAssist in the recruiting, managing, training and developing the Reception TeamAct in accordance with policies and procedures when working with front of house equipment and property management systemsAssist with other departments, as necessaryWhat are we looking for? Guest Services Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Guest Services within the hotel/leisure/retailHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and
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