Customer Service Agent

Job title : Customer Service AgentJob Location : Western Cape, Cape TownDeadline : January 11, 2025Quick Recommended Links Jobs by Location Job by industries Job Objectives Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience! Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy. Being proactive to urgent/emergency situations in accordance with product/service guidelines. Providing timely escalation of requests and updating our customers on the progress of resolution. Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development! Ensuring all service level goals are understood and achieved. Taking the necessary steps to drive up customer retention.  Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.  Proactively seeking ways to continuously improve the customer experience. Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer). Supporting other responsibilities that may be assigned from time to time. Qualifications Essential Grade 12 / Matric Beneficial Degree/Diploma or Courses in Communications or a related field. Experience Essential +5 years' experience in a Customer Services environment or similar role. Customer Service  jobs