Customer Service Adviser Group 5

Job title : Customer Service Adviser Group 5
Job Location : Western Cape, Cape Town

Deadline : December 27, 2024

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Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues. Progress to taking escalated calls and complaints in line with procedures. Working with various parts of the business to resolve issues. Connect and build rapport with the customer. Responding to customers
Job Requirements Matric or NQF Level 4 equivalent. Clear Credit and Criminal record. Computer literate. Minimum of six (6) months of call centre experience or six (6) month related experience in financial institution customer service or debit card or credit card support. Experience or demonstrated capability in a multichannel environment (Phone/Chat) Basic understanding and knowledge of the US market is essential.
Required Skills Customer Service webchat experience Excellent communication (Written and Verbal) Ability to deal/ interact with different customers. Ability to analyse and troubleshoot issues and provide sound resolution. Ability to demonstrate writing skills as it relates to capturing case note Product Knowledge Adaptive Approach

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