Customer Service Administrator

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies. Job Purpose To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows Key Accountabilities and Outputs Enhanced customer service Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package) Continuous communication with SD Planning to ensure calibration of master data to meet customers changing needs Feedback on all customer comments, queries and suggestions provided to the responsible party with the intent to improve service levels Accountable for new customer take-on process in-trade including customer induction Order capture via customer calls (telesales) to support Telesales ambition and free up Sales representative time for more value add activities Load plan execution Maintain good customer relations by delivering on promise consistently Day to day management of customers related delivery queries or complaints Delivery productivity Explore and quantify opportunities to convert Customers to less expensive delivery modes Existing delivery modes optimised Master Data verified for accuracy Adherence to Food Safety Requirements Commitment to The Beverage Companys Food Safety policy and its objectives Ability to understand and implement all food safety requirements Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs Compliance with PPE requirements including jewellery policy Compliance with personal hygiene requirements in accordance with the organisations code of practice Active engagement in all training including competency testing Regular practice of hand washing and sanitising Prevention of cross-contamination of products no allergens allowed in the manufacturing facility Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel