Customer Service Administrator

Job title : Customer Service Administrator Job Location : Western Cape, Cape Town Deadline : January 17, 2025 Quick Recommended Links Jobs by Location Job by industries Purpose of role  You'll be responsible for ensuring all administrative duties within the Customer Service Department are completed in a timely accurate manner.
You'll also provide cover for the international customer service team as required.
Duties & responsibilities  Process first line support calls & emails, through guided troubleshooting, answering frequently asked support questions about client's products & services.
Department admin tasks:  Sending quotes Completing job sheets and raising sales orders.
Supporting the Field Sales Team in admin tasks when necessary.
When required, assisting the international customer service team in order processing and General Administration.
Skills & Experience – essential  Experience in a remote customer services role, with a track record of providing superb support, preferably in a technical environment although no technical skills required Excellent telephone manner and comfortable dealing with customers from different backgrounds Fluent in both English, both written and spoken Experience working on multiple systems Good keyboard/typing skills including use of MS Word, Excel, Oulook Able to work under pressure & juggle multiple tasks accurately and effectively Ability to work well independently as well as part of a team Proactive in self-development & training Passionate, customer focussed with a high level of integrity Empathy and ability to diffuse difficult situations Adaptable to different work streams and service-related activities Skills & Experience – desirable Experience working with an international client base (preferably UK) Customer Service  jobs