Customer Insights Coordinator

We are looking to recruit a Customer Insights Coordinator to work within our Merchandise Analytics department. The role will be based at Clicks Head Office in Cape Town and will report to the Campaign and Data Analytics Manager.Job Purpose:To oversee, interrogate and extract all Marketing CRM system and data requirements.Job Objectives:To manage marketing data requirements according to specified criteria.To support business data requirements for auditing, forensics and financial reporting.To ensure that CRM systems development, corrections and enhancements adhere to quality requirements.To support the call centre and CRM IT department by investigating and making recommendations (systems enhancements and actions) on customer issues.To advise marketing and CRM IT on better processes and data enhancement to maximise customer data integrity.To review cashback statement data integrity (systems, offers and cash pay-outs) and assist with managing the final processing stage of data extraction and validating post statement statistical reports.To do various ad hoc analysis as required by the business.Education:Mathematics and statistics qualification.Experience:Customer Service.Understanding of Loyalty systems.Background in Marketing.Exposure and understanding of the loyalty system.Knowledge:Working knowledge of Excel.Skills:Computer Skills - to analyse data.Time Management (planning and organisation).Writing and Reporting.Analyzing.Planning and Organizing.
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