Compensation: R19 000 (funeral cover, Medical Insurance, Employee Wellness Programme)Brief: Our client seeks consultants who are passionate about creating exceptional customer experiences and excel in a fast-paced, innovative setting. If you're ready to help shape the future of travel, this role is for you! Join a dynamic team where you'll assist clients with their travel needs—from booking flights, hotels, and rail journeys to arranging car rentals, airport parking, and providing guidance on travel visas.Responsibilities:Manage a portfolio of existing clients and accounts, ensuring strong client relationships and retention.Deliver exceptional, first-class customer service at all times.Provide clients with a range of unbiased travel options, not favoring any specific airline or supplier.Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance if required.Investigate reasons for cancelled quotations to identify areas for improvement.Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.Achieve personal objectives in alignment with company KPIs and account SLAs.Maintain a strong understanding of key products, services, and unique selling points.Uphold and promote company values, behaviors, and culture.Actively participate in team meetings and contribute to discussions.Requirements:Fluent in Dutch, German, and English.At least 2 years of continuous experience in customer service, ideally in an international contact centre setting (advantageous).Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities (advantageous).Strong computer skills and confident in internet navigation.Flexibility to work UK and US hours, as needed.Customer Service Agents: Our client is looking for Customer Service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.Detail:Respond to customer questions regarding products, services, order status, and account information via email, or chat.Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.Identify opportunities to recommend additional or alternative products that may suit the customer's needs.Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.Ensure compliance with company policies, procedures, and quality standards during all customer interactions.Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.Requirements:At least 3 years experience working on an online retail campaign in a call centre.MatricFibre/ 5G as this is a WFH position.
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