Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!
Maersk is looking to hire a Customer Experience Agent to join our team in Cape Town. The role of the Customer Service Agent is to own and manage the customer experience. This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer or keeping customers informed of relevant deviations.
WE OFFERAn exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies.
We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.
Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
KEY RESPONSIBILITIESManage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.Effective handling of escalated situations and complaints across several communication channels.Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer.Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives.Constantly seek ways to improve our service and customer experience.Act as a primary contact for customers, actively building strong relationships and gaining an understanding of their business, service needs, and drivers.Use your relationship-building skills and fantastic customer service to increase revenue by growing our customers' business and promoting added value services.WHO WE ARE LOOKING FOR:2 years of experience in Customer Experience (CX) and logistics with a strong customer service background and proven success in a similar role.Fluency in English and good knowledge of MS Office and supply chain are essential.Experience or knowledge in FMCG, lifestyle, or tech is an advantage.Ability to use rigorous logic to solve complex problems and learn quickly when facing new challenges.Motivated to achieve results, accustomed to working with high-performance KPIs, and has strong commercial awareness.Excellent communicator (phone, face-to-face, written) who can relate well to various people, build rapport, and handle high-tension situations with diplomacy.Adaptable, open to new ways of working, and comfortable in changing environments.Committed to personal development with a high sense of responsibility and the ability to ensure accurate and timely reporting.Last Application Date - 28 October 2024#LI-TB1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
#J-18808-Ljbffr