Customer Care Supervisor Company: Awesim Telecoms (Pty) Ltd Location: Johannesburg, Hyde Park Type: Full-Time Permanent Are you a seasoned leader with a passion for customer service? Do you have the skills to mentor and manage a team, ensuring top-notch service delivery? Join our team at Awesim as a Customer Care Supervisor , where you will manage a dynamic team of Customer Care Consultants (CCC) and drive excellence in customer interactions. Key Responsibilities: Lead, manage, and upskill a team of 8 CCCs, ensuring optimal performance and quality service. Ensure efficient resolution of higher-level queries and maintain high standards of quality assurance. Develop and implement systems, processes, and continuous improvements within the division. Utilise advanced reporting and analytical skills to monitor performance and provide data-driven insights. System monitoring and collaborate with our IT Team for system support (development of agreed systems/process, maintenance, upgrades, helpdesk support tickets, etc.). Engage with other departments to align operations. Provide ongoing coaching, mentoring, and performance management for team growth and development. Management Support Why Join Us? At Awesim, we are committed to investing in South Africas talent by creating meaningful job opportunities for our agents in the local market. As a Customer Care Supervisor, you will lead a dedicated team focused on delivering exceptional service while fostering the growth and success of our agents. Your leadership will extend beyond business, making a lasting impact on their careers and development. Join Awesim, a company that values its people and is driven to empower its workforce to reach new heights. This is your opportunity to make a real difference. Post-secondary education required. Minimum of 3 years experience managing teams of 8 or more. Advanced Excel and strong analytical/reporting capabilities. Meticulous attention to detail. Excellent verbal and written communication skills. Proven experience in performance management, problem-solving, coaching, mentoring and customer service orientation. Technical proficiency. Experience in a call centre/customer care environment advantageous. Valid drivers license and own vehicle advantageous.