Job Title: Customer Care Consultant – Real Estate Software Specialist Location: Remote (Serving UK-based Clients)
Salary: R25 000 - R27 000
About Us: At our pioneering remote recruitment company, we're transforming the way UK businesses connect with top South African talent. Our team is a diverse blend of creativity, innovation, and drive, committed to redefining remote hiring. We're dedicated to streamlining the recruitment process, making it efficient and effective for both companies and candidates, and building a connected, culturally aligned workforce that drives success from anywhere in the world.
Job Description: We're seeking a knowledgeable and customer-focused Customer Care Consultant to support UK property professionals using our cutting-edge software. This role is ideal for someone with a background in customer service, a passion for real estate, and experience in technical support. You'll be the go-to expert for our clients, helping them maximise the value of our software with effective solutions and timely insights.
Key Responsibilities: Customer Support: Provide prompt, professional responses to incoming support requests, ensuring customer satisfaction and timely issue resolution.
Technical Assistance: Diagnose and troubleshoot software issues, guiding clients through solutions and escalating complex issues when needed.
Knowledge Sharing: Educate clients on product features and best practices, helping them make the most of our software.
Documentation: Document common customer issues and solutions to improve the support knowledge base and efficiency.
Brand Representation: Uphold our reputation for excellence by delivering outstanding service and embodying our commitment to client success.
Qualifications: Proven experience in customer service, ideally within real estate, property management, or software support.
Knowledge of the UK property market and a strong interest in property technology.
Excellent written and verbal communication skills, with the ability to convey technical information clearly.
Proactive, empathetic, and customer-centric approach to support.
Tech-savvy with the ability to quickly learn new software.
Equipment Requirements: Reliable internet connection.
Computer with updated software to handle customer care operations and manage support tasks effectively.
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