Description Purpose of the role To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.
Main responsibilities Contribute to the success of the company through excellent customer serviceAct as a host/hostess to customers who visit the business premisesProvide information about the products and services of the business through various channels Resolve customer queries Advise customers on the various processes in the businessEnsure that customers are satisfiedManage the cash desk, assist with orders, exchanges and refundsManage the business's loyalty program Manage goods returned and liaise with the relevant departmentsProvide cash back on returned goodsRecord all transactions Ensure minimal customer complaints Ensure the speed and reliability of service to customersEnsure compliance with till policies and proceduresEnsure compliance with all internal control proceduresDelivery high level of the various services of the store: welcome point, loyalty card, etc.Ensure exceptional relationship with our customersEnsure efficiency in the department to minimise customer waiting timeEnsure all processes enhance the quality of service offered to customers Requirements RequirementsThe successful candidate should have the following skills, experience and attributes: Excellent communication skillsGrade 12 / equivalentExcellent interpersonal relationsProfessional, empathetic and friendlyPrevious retail merchandising experience Attention to detailExcellent interpersonal relationsA team playerExcellent customer serviceSelf-confident, hardworking and lives by exampleRetail Experience will be an advantageCustomer Service experience will be an added advantagePassion to serveFriendly, helpful, confident and engaging personalityGenuine liking to working with peopleExceptional customer servicesCurious and assumes initiativeProficiency in EnglishAbility to multi-task Work Level Junior Job Type Permanent Salary Market Related EE Position No Location Greenstone
