Customer and Systems Support Specialist We are currently looking for a Customer and Systems Support Specialist in Centurion, Gauteng, South Africa.
Duties and Responsibilities: The employee will be working in our Control Tower department, handling customer enquiries, mainly from European clients.
Communication with our clients will be over the phone, via TEAMS, email and in Online-meetings Master data setup and maintenance in our Enterprise Asset Management System TEAM Includes Testing of system set-up before client go-live Documentation of standard operation procedures (SOP) for new system functionality to be implemented with clients System demonstrations and User Training with clients, to show software functionality Daily pro-active monitoring of client transactions and process discipline over all clients Daily monitoring of client system data interfaces Monitor system Error Queues resolve and or escalate back to client (if needed) Data correction of incorrect transactions Create Reports with analysis of the data for clients, regular and on demand Proactive data analysis, to support clients decision making Action / Manage client tickets logged in our Ticketing system, updating ticket status and comments with high discipline Investigate system and data queries raised by the clients and give feedback to the clients Collaboration with our IT Development department, passing on enquiries or system issues and follow up on due dates Communication of new system functionality released to client base Communication of required system maintenance to client base Ad-hoc scanner / RFiD remote support via SOTi software REQUIREMENTS and SKILLS: Relevant Tertiary qualification Excellent communication skills Result and customer orientation Ability to work in a team, especially when working with other departments Ability to work under pressure Ability to multi-task Practical experience with ERP or WMS or tracking systems (would be an advantage) Good analytical skills, for interpretation of data Good computer skills (MS Office Word, Excel, PowerPoint, Visio, Teams, Outlook) Strong Excel skills, e.g.
Pivot Tables, filtering options, reporting etc.
Structured Query language (SQL) skill (would be an advantage) Language Skills: English and German 2 to 3 years relevant work experience Fast learner and self-starter Must be able to work flexible hours (day shift change for Europe Daylight saving hours in Winter)