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Csc Contact Centre Manager (Randburg)

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Details of the offer

Job title : CSC Contact Centre Manager (Randburg)
Job Location : Gauteng, Randburg

Deadline : January 02, 2025

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Job Description The Contact Centre Manager is responsible for ensuring quality service delivery within the contact centre environment to both external and internal customers using resources in the most efficient way possible Provides leadership, mentoring and coaching to team members Management skills are essential to manage and develop staff Ensures continuous process improvement to enable effective operational processes Creates solutions to meet customer demands Analyses and highlights all matters affecting service delivery Manages the business processes for area of responsibility Ensures resources and materials under control are optimally utilised Participates in planned activities that are appropriate for own and staff development Manages the required resources to enable business performance and achieve business objectives Identifies and delivers projects to improve employee productivity

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