Purpose of the Job
A CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.
Customer Engagement & Retention
Data Management & Analysis
Campaign Management
Customer Service Improvement
CRM Software Management
Reporting & Performance Tracking
Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.
Job Description
Key Responsibilities
Scheduling of business appointments with client base/book
Achieve individual targets
Maintain existing business
Identify & grow client base and revenue through selling of additional supply chain products
Establish customer needs, developing opportunities and grow customer base
Update call and Sales Force reports
Prepare and present proposals and presentations to clients
Effectively and efficiently deal with client queries
Identify and escalate possible threats to existing business
Experience and Education
Minimum Requirements
Minimum requirement is a Matric (Grade 12) qualification
Bachelor's Degree or similar qualification and/or experience
3 Year corporate experience in managing a portfolio of clients
Need to have worked for reputable corporates
Proven track record of having made target
Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
Experience in presentation and negotiation of business solutions at senior management level
Valid Code 08 driver's license and own reliable transport
Excellent communication skills
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Ability To Drive Change
Problem Solving
Problem Solving And Critical Thinking
Customer Centric Mindset
Customer Focus
Customer Relationship Management
Strong Negotiation And Influencing Skills
Interpersonal And Relationship-Building Skills
Relationship Building
Team Building
Product Knowledge
Innovative Skills
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