OverviewWe're looking for someone who has a strong background in coding HTML for CRM and managing email campaigns to help us create proactive communications to inspire our members with content around dining, entertainment, travel, offers and benefits.These are examples of tasks you may have to manage on a typical workday as a CRM developer:Stand up meeting with the Content team to plan the day aheadBuild emailsSegment dataSchedule and deploy emailsQA colleagues' emailsIdentify and fix coding errors in email templates / email deliverabilityDesign and build new modules in HTMLTechnology we use:Acoustic and other ESPsMovable InkLitmus and other email testing softwareTableau for reportingAs this job requires a level of coding expertise, we are looking for most of the experience below. Ideally with email code experience, please bring relevant examples where your work reflects that level of experience:Strong knowledge of email HTML and CSSYou can fix bugs and troubleshoot email template HTMLYou can build interactive emailsGood knowledge of modular and responsive HTML and CSSYou can build modulesExperience with ltr and rtl languagesAcoustic or other ESP experience essentialUnderstanding of email designGood problem-solving skillsStrong attention to detail and QA skillsBe highly organized and efficient with time managementStrong communication skillsOur people are at the heart of the business and we have a culture of recognition and reward:Offer flexible work arrangements including Hybrid work possibilitiesAnnual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leaveWe also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.Access to lots of great travel and entertainment discounts as our clients members would!There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.Global Team, with diversity at its core.Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.Possibility of growth within a dynamic and international companyWho We AreTen Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.Looking ahead, Ten's strategy revolves around four key areas:Deliver a world-class member experienceInvest in technologyExpand contracts with new and existing clientsEstablish a foothold in new markets by leveraging its market-leading service propositionCommitment to DiversityWe encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
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