Durban based, International marketing company seeking all graduates in the fields of Marketing or MediaWe are looking to fill a position on the Customer Service Desk. Our customers are based internationally and we provide 24/7/365 customer support, ensuring our customers receive the very best in service and account management. Our passion lies in the acquisition, retention and entertainment of customers on behalf of our clients.***This position runs on a shift rotational basis. As our clients work in a 24/7 industry, candidates applying for this position must be able to work shifts which run rotationally around the clock. Night shift is a requirement; Non-Negotiable.***Being a service organization, our staff has been carefully selected for their energy, dedication and commitment to client service. If you want to join the leaders in service excellence, please submit your C.V to (Email Disabled).Duties & ResponsibilitiesJob Description:MUST BE ABLE TO WORK ROTATIONAL SHIFTS in a 24/7 industryBuild and maintain customer relationships.Investigate and resolve customers' problems.Ability to think outside the box and manage accounts strategically.Ability to multi-task as candidates will be required to operate multiple software systems whilst liaising with clients to resolve queries in real-time.Ability to work under pressure.Must be good with numbers (reconcile statements, purchase history, refunds etc.).Ensure customer satisfaction to prevent account cancellation.Desired Experience & QualificationExperience, Qualifications and Skills:Degree/Diploma is a must (preferably in the field of Marketing / Media / Communications/Finance).Graduate Degree (3rd year applicants will be considered).Contact Center experience would be advantageous.Advanced skills on MS Office, operating application software and online programs.Ability to multitask on different channels.Quick grasp of any application software.Clear command of the English language - spoken and written.Own Transport Essential.Ability to work within a team.Self-driven and motivated.Personal Skills/AttributesA team player.Friendly disposition.Willingness to go the extra mile.Ability to multitask.Energetic.Handles stress well.Package & Remuneration50% Medical Aid contribution.Annual Performance Bonus.Market related salary.Monthly Incentives.
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