Job Summary:
We are seeking a detail-oriented and organized Collections Specialist to join our team. The primary responsibility of the Collections Specialist is to manage and oversee the collection of outstanding accounts receivable from clients. The ideal candidate will have strong communication and negotiation skills, as well as the ability to work independently and efficiently.
Responsibilities:
- Contact clients to follow up on outstanding payments and arrange payment plans
- Review and analyze account balances to identify delinquent accounts
- Negotiate payment terms to ensure timely collection of debts
- Maintain accurate and up-to-date records of all collection activities
- Communicate with internal and external stakeholders to resolve payment issues
- Prepare and send collection letters and notices as needed
- Monitor and track payment statuses and update collection database accordingly
- Provide regular reports and updates to management on collection activities and progress
Qualifications:
- High school diploma or equivalent
- Previous experience in collections or accounts receivable preferred
- Strong communication and negotiation skills
- Ability to work independently and meet deadlines
- Detail-oriented with excellent organizational skills
- Proficient in Microsoft Office Suite and collection software
- Knowledge of collection laws and regulations is a plus
- Ability to maintain confidentiality and professionalism at all times
If you are a motivated and proactive individual with a passion for collections, we encourage you to apply for the Collections Specialist position. Join our team and help us ensure the financial health of our company through effective collections practices.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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