Our client, Saronsberg, situated outside Tulbagh is looking for a proactive, detail-oriented hospitality professional who thrives in a dynamic environment and is committed to creating exceptional guest experiences to join their team. KEY RESPONSIBILITIESCheck-In/Check-Out: Email guests check-in information, ensure a smooth arrival, and conduct a warm check-out, gathering feedback to improve services.Guest Relations: Communicate with guests pre-arrival to confirm bookings, manage requests, and arrange personalized experiences like wine tastings.Daily Oversight: Ensure cottages are clean, stocked, and well-maintained before guest arrivals.Housekeeping Management: Create schedules, inspect cottages, and manage inventory of cleaning supplies.Conference Setup: Arrange rooms, equipment, and refreshments for conferences, ensuring all guest requirements are met.Event Management: Serve as the main contact for event organizers, coordinate catering, and manage service delivery during events. Evening shifts may be required for dinner service.Staff Training: Lead housekeeping and conference staff, ensuring a cooperative, professional environment.Scheduling: Manage staff schedules, accommodating operational demands.Inventory & Budgeting: Monitor budgets for housekeeping, conference, and maintenance supplies.Billing & Reporting: Manage billing, invoicing, and record guest and conference feedback.Inspections: Conduct regular facility inspections and manage repairs and maintenance.Vendor Coordination: Manage relationships with external vendors and contractors. REQUIREMENTS:Minimum of 3 years' experience in a similar positionStrong customer service and interpersonal skills.Excellent organizational and multitasking abilities.Effective communication and problem-solving skills.Basic financial and reporting experience.Must be willing to work on weekends CLOSING DATE: 13 November 2024 Only shortlisted candidates will be contacted Recruitment procedures comply with the Protection of Personal Information Act No.4 of 2013 (POPI).