Coordinator Order Fulfilment - Roodepoort

Duties:Process and manage all technology orders from order placement to completion, ensuring adherence to SLAs.Work on allocated emails, tickets and tasks.Capture and update order details accurately in relevant portals and systems.Proactively identify and address any order errors, resolve issues, ensuring accurate and timely order placement.Provide administrative support to sales teams and meet minimum performance deliverables and service levelsMaintain accurate records of orders on the business systemProvides customer support telephonically, through emails, chat and or social media. Communicate effectively with customers, addressing inquiries and concerns in a professional and timely manner through the relevant communication channels. Produce reports and feedback to the Team Leader.Feedback on administrative and support tasks allocated and progress.Assist with customer escalations and resolutions.Proactively identify potential order fulfilment issues that could lead to customer cancellations and take steps to prevent them.Requirements:Education:Minimum of 1 year diploma in relevant fieldFluent in English Experience Minimum 3 years experience in a similar customer-facing role with a focus on order fulfilment, sales support, and administration.Previous experience in the telecommunications or internet service provider industry is preferred.Familiarity with order processing systems and sales terminologyShould you not receive a response within 10 working days, please consider your application as unsuccessful