AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. AGL is also present in Haiti and Timor.Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?Join AGL, the leading multimodal logistics operator on the African continent!ProfileFREIGHT FORWARDING OPERATIONSControl Tower Deputy Manager M/FContractPERMANENTLocation JobAfrica, South Africa, JOHANNESBURGFull timeJob PurposeImplement, nurture and grow Control Tower Projects. Ensure customer satisfaction, increase AGL's market share and gross margin objectives.Job FunctionOversee the Operations of the Control Tower accountsDevelop and sustain solid relationships with the Control Tower Key ClientsManage and maintain new business implementation in the Control TowerContribute to yearly Budget preparation + various YEF reportsMonitor weekly achievement of GM targetEnsure accurate and timely billing to customersAdvocate continues improvement methodologies and tools across the Control TowerProvide day to day direction and employment of solutions to ensure best quality of serviceMeasure project performance using appropriate systems, tools, and techniques to deliver productive KPI reports and meetings to/with customersAscertain customer goals and translate them into implementation plans, SOP's and workflow organizationOversee the Control Tower Project Supervisors, guide, coach and develop them to manage their own TeamsProvide support in operational and pricing procedures and exercise authority over agencies to have them appliedProvide Client Specific reporting (when required) in conjunction with the CBS team: Assist CBS with Performance Reviews and KPI analysis and reportingTenders / RFQ's / Estimate requests: Support with tenders / pricing requests for the Projects in conjunction with Africa Tender Desk and Spot Bids/once off quotation requestsNew / Extension business: Interact with Sales on potential new business and/or extension business opportunities, decide when to hand over opportunities and when to develop yourselfAchieve Existing Business Growth and New Business TargetsMinimum Education and Experience RequirementsRelevant qualification3-5 years Control Tower environment working experienceMust be able to offer end-to-end supply chain solutionsDiverse knowledge and experience in all modes of transportExperience in Sales & Customer serviceAbility to monitor and maintain budgetsExperience in sourcing and composing competitive and reliable Tenders and quotationsSolid Knowledge and experience pertaining Invoicing and general adminAbility to manage multiple projects with individual needs and adhere to different Service Level AgreementsDirect customer facing and implementation delivery experienceAbility to quickly learn new concepts and technologies and convert them into customer-oriented solutionsPossess the ability to motivate and maintain effective working relationshipsAbility to rely on experience and judgment to plan and accomplish goalsExperience managing others including contractors and suppliers
#J-18808-Ljbffr