Job Title: Control Room Supervisor3x Vacancies exist for Control Room Supervisors in the Guarding Division based in Kempton Park.
The suitable candidate's main responsibilities and duties include, but are not limited to, the following:Observation/Surveillance:Cameras, Manage Information Technology: Cameras, Alarms (Fire/Intruder/Fence), Computers, TelephonesDispatch:Relevant role-players in case of incident/emergency.Documentation:The Control Room Operator will complete and archive a full record of operational documents.CCTV Surveillance:Control Room Operators to monitor all cameras.Emergency Response:Control Room Operators to react according to emergency procedures as per site procedure manual.Reporting:Crime and safety hazards to be reported.Public and Client Relations:Monitor Control Room Systems and report anomalies to the contract manager.Monitoring Systems:The following systems form part of what you are to monitor:Fire PanelBiometric Access Control SystemMilestone / Gallagher / Avigilon CCTVLift Intercom and AlarmBuilding AlarmsCommunication:Provide accurate and reliable information through radio contact with on-site security.Records:Control Room Operators will ensure all suspicious vehicles and people are recorded and reported to FMCSA on the site.Incident Reporting:Reporting of all incidents, alarms and panic alarms in the occurrence book.Housekeeping:Maintain a clean Control Room Environment and strict housekeeping regulations.Incident Notifications:All incidents to be reported to the Client & Bidvest Management.Fault Monitoring:Monitor technical faults and report to the Client and BPC.Incident Investigations:Report any incidents, faults and issues to the contract manager.
Initiate investigations using CCTV and Access control, record and compile a comprehensive report with timelines to the management.Reporting Timeline:Incident Flash reports are due within 24 hours of an incident, and 72 hours later the final investigative report needs to be finalized and submitted to the contract manager allowing the contract managers to add on to the report for final submission to the client by the contract manager.Preferred Qualifications/Attributes/Skills:Valid Grade A PSIRA CertificateGrade 12 CertificateRelevant CCTV certificatePrevious Technical Security and Control Room experienceComputer literacyMinimum of 2 years' experience as a controllerWorking Knowledge of the Following Acts:Labour Relations Act, 66 of 1995Basic Conditions of Employment Act, 95 of 1997Private Security Industry Regulatory Authority Act, 56 of 2001Firearms Control Act, 60 of 2000Criminal Procedure Act, 51 of 1977Protection of Personal Information Act, 4 of 2013Occupational Health and Safety Act, 85 of 1993Working Knowledge of International Standards Organization's (ISO) Standards:ISO 9001:2015 Quality ManagementISO 14001:2018 Environmental ManagementISO 450001:2018 Occupational Health & Safety
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