Job Purpose:To provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management, and operational support for critical services that support the operations of the company and to ensure that all matters are addressed in a prompt, efficient, and professional manner.Education and Experience:Matric/Grade 12 or equivalent (NQF level 4). PSIRA registered (minimum Grade C). Computer literate. Exceptional telephone etiquette and communication skills. Technical background of cameras and alarm systems will be highly beneficial. Advanced surveillance body language will be highly beneficial. Proven experience with two-way radios would be beneficial. Must be able to read incident risk behaviour and perform profiling activities.Key Receivers:HOD Technical Department, Technical Specialist, Task teams, Operational staff, Clients, Contractors, Local Authorities.Key Performance Areas:Reporting, Monitoring and response, General.Main Duties and Responsibilities:Reporting:- Record all incidents in the Occurrence Book (OB) with full details as prescribed in the Standard Operating Procedures.- Do a proper handover at the end of each shift in the Occurrence Book (OB) as per the Standard Operating Procedures.- Ensure that weekly and monthly reports are completed and submitted on time.Monitoring and Response:- All monitoring and tracking of alarms and cameras should always be done according to the Standard Operating Procedures.- Communicate with operational personnel to ensure compliance with procedures.- Monitor movement on CCTV cameras 24/7.- Evaluate and activate response team if suspicious activity is detected.- Identify priority issues and escalate to management if needed.General:- Liaise with clients, management, and colleagues for smooth operations.- Screen and direct calls to relevant colleagues.- Receive and inform task teams of incidents.Health and Safety:- Equipment should be used as intended and within regulations.- Report any hazards immediately to the SHEQ Manager.- Adhere to health and safety regulations.Quality:- Adhere to company Quality Manual, Policies, and Procedures.- Ensure objectives are continually met and discussed giving updates to the ISO department.- Measurement, analysis, and improvement of the QMS.Special Conditions:Employees may undergo necessary training to raise service delivery standards or comply with position requirements.This job description sets out the responsibilities of the position as of the completion date and may vary from time to time without changing the general character or level of responsibility entailed.
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