Job DescriptionThis is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing and manufacturing to ensure the customer's requirements are met in full. Ensure that the customer is kept updated on order developments at all times whilst managing any issues in a proactive manner.Reporting to the Customer Service Manager, in this role you will work with the Engineering department to effectively prioritize and expedite engineered orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.This role would suit a determined problem-solver, with experience in the valve industry and good knowledge of electric actuators. You must have prior technical knowledge and experience in electric actuators contracts management and attention to detail together with a strong commitment to top-quality customer service.Experience Requirements:Degree or mechanical engineering qualification or equivalentDesirable at least 3-5 years of relevant experience in a similar roleUnderstanding of engineering drawingsCommercial awareness and strong understanding of commercial jargonBackground in Customer ServiceKnowledge of material pricingDetailed knowledge and experience in electric and pneumatic actuator productsUnderstanding of revenue forecastingKnowledge of Microsoft AXFluent EnglishThe Successful Candidate:Negotiation skillsExperience in a manufacturing/engineering and contractual environmentGood technical, mechanical and electrical actuator knowledge
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