ROLE PURPOSE
To implement and manage a cleaning solution for Clients in accordance with the SLA
MAIN OUTPUTS
Responsible for driving cleaning and hygiene for the Client
Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
Assist in the management of projects and provide technical support, where applicable
Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
Provide monthly reports and feedback on continued compliance to the SLA
Building strategic relationships both internally and externally
Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
Responsible for training, coaching, mentoring & development of subordinate employees
Implement cleaner work schedules and evaluate and manage performance
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
Matric (Senior Certificate)
Valid SA Drivers License
3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
Facilities Management, CRM, Property Management
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
Knowledge of OHS Act, ISO 9001 Quality Management
FUNDAMENTAL COMPETENCIES
Initiative/Proactivity
Deadline Driven & Highly Motivated
Stress Tolerant
Excellent Written Communication
Solid Supervisory Skills
Subordinates Capacity Building
Customer Focus
Negotiation Skills
Analytical Skills
Planning/Scheduling/Objective Setting
Teamwork & Partnering
Relationship Building
Interactive Reasoning
Excellent Oral Communication
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