Responsibilities
Review company's business processes for enhancing effectiveness and benchmark with Industry Best Practice
Work collaboratively with stakeholders to implement C.I. initiatives to drive cost reduction and service delivery across the business
Engage with key internal and external stakeholders to change behavior to drive process improvement in a positive manner
Compile the business case for improvements as well as track the value realized vs initiatives
Vendor management to ensure projects are completed within the required timelines
Analysis of the Wholesale cash supply chain encompassing:
Modeling – optimization, scenario planning
Network design and modeling to create an optimized service strategy e.g. Centralised vs Decentralised vs Hybrid Model
Industry footprint analysis and support. Identify future service points and review current footprint efficiency and cost
Scenario planning of possible future events (process, cost, behavioral changes)
Adhoc analysis and root cause analysis
Create and participate in the implementation of the continuous improvement plan utilizing project management methodology
Long Term Strategic Planning
Forecast and Requirements Planning (High Level)
Capacity Requirements (Centres)
Insurance Limit Requirements
Assist with projecting the impact of specific events
Balance Sheet Relief Mechanism Analysis and Optimization
Model and determine industry requirements
Optimize national allocation of balance sheet relief
Influence stakeholders to buy in and implement (SARB, Banks, Service Providers)
Industry Project Support
Systems: NCMS & ICMS
Team member of industry
Identify Cashlogix requirements
Identify system integration requirements
Ensure system and enhancements will be to the benefit of industry
Propose process enhancements that will improve industry efficiencies and automation
Ensure processes are supported through new system modules and enhancements
Projects
Assist with industry system improvements
Simplify and automate departmental process and systems
Department Support
Assist internal departments with analysis and modeling
Assist in the implementation of the department's operational strategy
Assist with system issues and driving enhancements
Assist with ensuring vendor invoices are validated and loaded for on-time payment
Industry Processes
Analyze and monitor the GL positions to ensure that the minimum levels are reached
Conduct an analysis of cash flows in and out of major distribution centres and catchment areas and recommend changes in order to improve the system taking into account the impact on general ledger positions and associated Industry/SARB costs
Demonstrate expertise of the settlement rules and implement corrective action to the banks and centres when required
Create interventions in cases where GL's and costs associated with that exceed targets.
Identify the industry end-to-end GL impacts and map and implement the corrective actions
Present analysis reports to management to assist in the decision-making process
Industry Reporting
Report on GL and GL trends on a daily, monthly and year-on-year basis. Conduct an analysis on the trends highlighted at both the bank and centre level
Manage the development and interpretation of PCH settlement rules at cash centres
Verify that participation percentage calculations are accurate and distributed to the banks timeously on a monthly basis
Act as an industry representative in the various forums (e.g. ICMF, coin committee, service providers, other initiatives)
Initiate projects at industry level which will be beneficial for the cash industry. Projects may cover compliance, optimization, and cost saving.
Draw information from various sources to compile a monthly benefit review report for the banks and provide a detailed analysis and recommendations where necessary
Report on SARB interactions on a monthly basis and identify opportunities for improvements. Influence stakeholders to implement initiatives.
Verify invoices received from SARB related to CIS deposits and withdrawals, box fees and advalorem costs on a monthly basis. Identify possible discrepancies and engage with SARB to rectify
Track, monitor and report on settlement rule compliance on a monthly basis
Engage in a Sales and Operational Process (S&OP) with the banks
Business Continuity
Draft a contingency plan for the "industry team"
Create a business continuity plan for the Industry and coordinate for the CashLogix team
Continuous Improvement
Review company's business processes for enhancing effectiveness and benchmark with Industry Best Practice
Work collaboratively with stakeholders to implement C.I. initiatives to drive cost reduction and service delivery across the business
Engage with key internal and external stakeholders to change behavior to drive process improvement in a positive manner
Compile the business case for improvements as well as track the value realized vs initiatives
Processes
Team member of industry initiatives
Identify Cashlogix requirements
Identify process integration requirements.
Ensure system and enhancements will be to the benefit of industry.
Propose process enhancements that will improve industry efficiencies and automation.
Ensure processes are supported through new system modules and enhancements.
Conduct market research focusing on innovative ways of customer service, cost reduction and implement within the industry and/or department
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance the quality, efficiency and output
Staff Management
Manage staff and oversee that all functions are in line with relevant legislation as well as company policy
Responsible to communicate all changes affecting industry stakeholders to the banks and SBV
Create a department continuity plan to ensure that daily operational requirements are met in the absence of a team member
Lead employees using a performance management and development processes that provides an overall context to encourage employee contribution including career aspirations, feedback and performance development planning
Review and align scorecards and ensure that it is consistent with the overall mission, vision and values of the organization
Conduct appraisals bi-annually
Provide ongoing feedback to employees regarding their functional areas
Drive a culture of continuous improvement within the team
Minimum Requirements: Experience
5 years' experience within a similar role including the following:
3 years continuous improvement
4 years planning experience
2 years management experience
4 years experience within an analytical role encompassing operational research and modeling
Experience with ERP/Planning/Planning systems
Advanced knowledge of MS Office suite
Minimum Requirements: Educational
B Industrial Engineering (Hons) / Bsc/BTech
SAPICS certification - advantageous
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