Contact Centre Agent: Collections

Responsibilities:

Telephonic liaison with customers regarding outstanding debt
Telephonically updating and capturing customer details
Negotiating with customers regarding payment arrangements
Achieving daily and monthly targets
Adhering to processes and procedures
Compliance with service levels in the department



Qualifications:

Grade 12 (Matric)



Skills:

Passionate about people is a must.
Target driven and experience focused.
Being an ambassador for our brand and offering amazing customer experience.
Exceed customer expectations by identifying and providing them with the best possible solutions.
Actively keeping track of sales performance against target.



Competencies and Behaviours for Success:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Effectively building formal and informal relationship networks inside and outside the organization.
Building strong customer relationships and delivering customer-centric solutions.
Making good and timely decisions that keep the organization moving forward.
Anticipating and adopting innovations in business-building digital and technology applications.
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Good verbal/written communication skills and good organizational skills.
Strong organizational and planning skills.
The ability to multi-task in a fast-paced environment.
The ability to work independently.
The ability to take initiative.
A high level of attention to detail.



Note: Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.


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