Consumer Engagement ManagerApply locations South Africa- Flexible Location time type Full time posted on Posted 2 Days Ago job requisition id 873535 Consumer Engagement Manager
Job DescriptionYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.
We are looking for a highly motivated and experienced individual who can take the consumer experience and engagement to a next level at Kimberly-Clark, benchmarking with the best-of-the-best in the industry.
ResponsibilitiesResponsible to drive purposeful consumer experience with unique value proposition, working directly with the EM (Enterprise Markets) Sectors (Adult, feminine care AFC and Baby, child care BCC) to unlock more business impact.
Partner with the sector leads to build new capabilities in Consumer Experience Roadmap, Consumer Engagement Enhancement, content, PESO planning and Brands.com.
Build a strong regional team internally within KC and externally with agency partners.
Collaborating with the EM sector team on new commercial programs and campaigns.
Advocating for the consumer perspective to enhance and refine campaigns using consumer data, 0PD/1PD, CRM programs, and past campaign results.
Partnering with sector agencies to create high-quality content, including digital content tailored to markets and specific purposes.
Taking ownership of the EM brands.com for each category in conjunction with the DTS team.
Leading the PESO PLANNING process for the Sector.
About YouYou perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
10-15 years of extensive experience in consumer experience and engagement across various markets.
Proven track record of success in driving purposeful consumer experience with unique value proposition and differentiated experience.
Deep understanding of the digital ecosystem and channel orchestration between owned channels with paid and earned.
Bachelor's degree required; graduate degree preferred.
To Be ConsideredClick the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.
We are an equal opportunity employer and are committed to developing a diverse workforce. Preference will be given to candidates who promote representation within Kimberly-Clark in terms of the Employment Equity Act.
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