Consultant, Query Management

To investigate and resolve queries received nationally/regionally from corporate, private, and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience.
QualificationsMinimum Qualifications Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required Delivery Enablement
Technology
3-4 years
Banking, Operations, and Channel. In addition, Call Centre, Helpdesk -Service, Support, Project Implementation, and Management.
Additional InformationAdopting Practical ApproachesExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsManaging TasksProducing OutputResolving ConflictTeam WorkingThinking PositivelyBanking Process & ProceduresCoaching and MentoringMind of Customer ExperienceProduct Related Systems (Business Banking)
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