Consultant: Client Service iDirect (FAIS)Apply remote type: Hybrid
Location: Johannesburg
Time Type: Full Time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: December 19, 2024 (3 days left to apply)
Job Requisition ID: R-15970407
Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
FSCA-Approved QualificationRegulatory Exam for Representatives (RE5)Experience As Per the FAIS ActProduct Specific Training once OnboardedClass Of Business TrainingContinuous Professional DevelopmentAttest To Honesty, Integrity, and Good StandingJob Description Customer Experience: To provide service excellence and achieve customer satisfaction.
Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls with relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted.
Quality Assurance of Service and Calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that follow-up with the service providers is completed so that quality and productivity standards are met in all actions with the customers.
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised. About UsAbsa Group Limited ("Absa Group") is listed on the Johannesburg Stock Exchange and is one of Africa's largest diversified financial services groups.
Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management, and insurance.
Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda, and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa, and Zambia. Absa also has representative offices in China, Namibia, Nigeria, and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
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