Job Title: Conference and Lodge Manager Job Purpose: A position for a Conference and Lodge Manager has become vacant at Mutango Lodge. The position will play a pivotal role in the management of all resources, logistics, and financial aspects related to the department. Operational duties include but are not limited to the management and coordination of venue bookings, accommodation readiness, meals and functions, staff management, hygiene standards, facility maintenance, and customer care. This role is ultimately responsible for the overall efficient functioning of the facility.
Qualifications and Preferences: GR 12/Matric CertificateA minimum entry requirement will be a Diploma in the relevant fields (Hotel and/or Hospitality Management)Preference is given to applicants with a Bachelor's Degree in the following areas: Marketing, Management, Business/Administration, Event Management, Hospitality Management.A minimum of 3-5 years' experience in both Conference and Lodge Management.Financial Experience is essentialProcurement and Stock Control (Preferred)Budget ReportingDriver's LicenseClear Criminal RecordOwn Reliable TransportWilling to travel when requiredConference Management: Operational oversight of the full-service in corporate conference events.Lead and coordinate all aspects of conferences, meetings, exhibitions, and other events for multiple clients, including pre-planning, on-site execution, and post-event wrap-ups.Oversee financial management responsibilities, including budget creation and monitoring revenue/expense performance.Manage project plans and ensure consistent communication with clients regarding show updates, project milestones, and deliverables.Proven expertise in fostering relationships with Executive level clients.Follow up on all guest comments, requests, and complaints, all function activities, changes, staffing level problems, and suggestions.Ensure that all function rooms are clear and secure each evening and that the Conference rooms are clean, tidy, and secure at all times.Manage continuous improvement to service levels and customer expectations.Provide clients with all necessary information and details regarding their visits (audio visual, set up, food & beverages, etc.)Provide consistently high levels of customer service to all event participants and ensure professional execution of engagement enhancements in support of conference goals in a cost-effective manner.Develop and sustain good relationships with senior leadership across the Group.Always provide immediate responses and support to clients.Lodge Management: Supervisory responsibilities in accordance with the organisation's policies and procedures.Oversee daily management of the lodge and staff including accommodation, housekeeping, guest activities, hosting, conference facilities, maintenance, gardens, and security.Maintain good working relationships with all other companies.Manage operations through planning, organizing, implementing, monitoring, evaluation, and reporting.Overview of invoices, stock take, promoting the Lodge, and customer satisfaction.Manage the entire managerial function of the Lodge and ensure operational effectiveness.Allocate duties to all staff daily with the necessary items required for efficient services, thereby maintaining the highest standards and appearance and social skills as required.Manage all human resources effectively and ensure optimal performance standards are maintained.Maintain a high Standard of HousekeepingDaily/Monthly and Quarterly reporting.Other roles and responsibilities to be assigned when applicable and required.Facilities Management: Maintain adequate Health and Safety standards in terms of compliance with the prevailing legislation and By-laws as and when required.Ensure all SHE standards and procedures are adhered to within the area of responsibility.Oversee all security procedures and maintain adequate rules and regulations pertaining to the securing of the entire facility, clients, and management of all company assets within the area of responsibility.Manage the maintenance schedule and priority repairs as per service schedule and/or budgetary consideration.Maintain the image of the Lodge by ensuring adequate maintenance, cleanliness, and image is maintained at all times.Manage waste and ensure limited environmental impact.Manage business continuity as per the prevailing plan and ensure emergency implementation as and when required.Conduct annual emergency and evacuation drills.Ensure all vegetation, gardens, and facilities are maintained to ensure no safety, health, or environmental hazards exist.Skills: Strong Leadership, Interpersonal skills & Customer Service (Preferred)Flexibility to work irregular hours and weekends (Preferred)Strong organisational and administration skills with the ability to prioritise effectively.Excellent communication skills both written and verbal.Strong attention to detail and accuracy.High level of proficiency in MS Office, particularly Word and Excel.Ability to collaborate and work effectively as part of a team.
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