OverviewAbout the CompanyConsilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.About the TeamConcierge is a global team primarily responsible for providing Consilio's exclusive clients with top-tier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (i.e., account creations, project access, and new engagement tasks).Please note that this is an onsite role based in our Cape Town Office.ResponsibilitiesWho We're Looking ForThe ideal applicant for this position has/is the following:LANGUAGEMultilingual in English AND at least one of the following: German/French/Spanish/Mandarin/Cantonese.APTITUDEDigital Intelligence – ability to acquire and apply new knowledge related to digital technology.Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums.EXPERIENCETenure – at least 2-3 years in either customer service or tech support roles.Operating Systems – Windows and Mac.Microsoft 365 – Office (Excel, Word & PPT), Visio, and Sharepoint.CUSTOMER SERVICE SKILLSStrong communicator – both written and verbally.Active listener – gains knowledge while engaging with the speaker.Team player – capable of working independently or collaboratively with colleagues as situations arise.Flexibility – to adapt to regional communication styles.Patience & Empathy – when supporting clients of varying technical proficiency.Client advocacy – when collaborating with other teams or when providing the client with status updates.LOGICAL THINKING SKILLSProblem Solver – capable of identifying issues and communicating resolution steps clearly.Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams.EXTRA CREDIT FORPrevious experience in eDiscovery industry.Previous experience with eDiscovery systems such as Relativity and Brainspace.Previous experience with user access systems such as ActiveDirectory, Azure, and Citrix.Existing Consilio employees with at least 1 year tenure.What Shift You'll Work:Onsite in Cape TownOPTION A: Mon-Fri 4pm - 1am SASTOPTION B: Sun-Thurs 4pm - 1pm SASTQualificationsEDUCATIONBachelor's degree or higher (any discipline).What We OfferRelativity Review Management Specialist Certification (RRMS)Health and welfare benefits.Retirement plan.Paid-time off (PTO).Employee Appreciation (Bonusly) and Referral Reward Programs.Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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