Communications Officer

Communications OfficerOur well-established client in Hillcrest is looking for a Communications Officer working from Monday to Friday, 8:00am - 12:30 pm. This is a 6-month contract position with potential for renewal based on performance.Requirements:3-5 years experience in a public relations or corporate communications roleProficiency in FreshDesk or similar customer service management softwareExcellent emotional intelligence and the ability to approach customer interactions with diplomacy and empathyExcellent written and verbal communication skillsStrong organisational capabilitiesPriority managementRole Overview:As a Communications Officer, you will be a crucial part of the team, responsible for representing the brand and maintaining positive relationships with customers, community, influencers, and organisations. You will play a key role in managing the customer careline, community engagement, influencer relations, public relations, and collaborative efforts.Key Responsibilities:Manage the customer careline, ensuring timely and empathetic responses to customer inquiries and concernsOversee community management efforts, engaging with community members across various platforms and fostering a positive and supportive environmentHandle influencer management, including identifying, engaging, and maintaining relationships with influencers aligned with brand valuesExecute public relations strategies to enhance brand visibility and reputationCollaborate with like-minded organisations on mutually beneficial initiatives and partnershipsPlease note: due to the high volume of responses, only shortlisted candidates will be contacted.
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