Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.What will you do?To develop the current high standard of service to Niche intermediaries further. This is essentially a client service role that requires strong relationship building and team management skills.Key OutcomesThe following outcomes will be expected to be achieved by the Niche Manager:LeadershipInfluencing team members to achieve Client Service's strategic objectivesUnderstanding the Glacier Client Services strategy and its impact on the teamGrowing and implementing the Glacier vision for NicheAdministration & CommunicationResolution & guidelines for technical / complex enquiriesManagement of Niche workflow and efficienciesLiaison role between Niche, Glacier Client Services and Distribution teamsDecision MakingPrioritisation / delegation of workManagerial FunctionsPerformance ManagementRecruitmentGeneral people managementCoaching & TrainingOngoing Coaching & identification of training and development needsQualifications and ExperienceMatric / Grade 12Relevant financial qualification and completion of applicable regulatory exams3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.Proven management experience will be an advantage.Knowledge of the Life and Life Investment industry will be to your advantage.The ability to travel independentlyRelationship Building SkillsUnderstanding of the financial intermediary marketClient Service OrientationTraining & Coaching skillsAnalytical Thinking & Problem-solving skillsAbility to work on many tasks simultaneouslyInitiative / Function independentlyKnowledge of economic principles & economic environment / investment productsAttributesPositive, enthusiastic attitudeTeamworkAbility to thrive under pressureHonesty, integrity and respectEmpathyWhat will make you successful in this role?Diploma or Grade 12 with 6 to 8 years related experience.Knowledge and SkillsSupport function managementOperations ManagementRelationship ManagementManagement of employeesPersonal AttributesOptimises work processes - Contributing through othersBuilds effective teams - Contributing through othersDecision quality - Contributing through othersDirects work - Contributing through othersBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates - Contributing through othersBeing resilient - Contributing through othersTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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