Commercial Underwriting Administrative AssistantJohannesburg, Gauteng, South AfricaCompany OverviewSantam is the market leader in the general insurance industry in Southern Africa. We are a large,diversified, expanding and transforming company and whilst based in South Africa, we are rapidlymoving into a number of emerging markets, both in Africa and Asia.A position for an Administrative Assistant for the Operations Commercial Platform Management CoEteam is available and will be based in Park Town.Job DescriptionThe incumbent will play a key role in supporting the CPM CoE team, by working closely with its management team and handling highly confidential documents and information requiring utmost discretion.AccountabilitiesAdministrative support Activities:Allocation of Underwriting referrals using CRM D365 to the CPM CoE Underwriting team and subsequent collation of monthly and bi-annual statistics for review & performance monitoring purposes.Performing administrative processes for the delivery of CPM Renewal terms, which includes management of control sheets, navigating various systems to collect required information, consolidation of information and allocation of renewal tasks.Collation of underwriting reporting for presentation at regional engagement sessions.Gathering information and conducting background research, follow-up, preparing summaries, basic analysis as and when required.Office asset management and maintenance of asset register for the team (e.g. laptops). This includes stationary management (inventory maintenance and requisition), maintaining office systems, data management and filing, organograms and mailing and teams lists.Diary management and managing the team's leave planning in MSteams "Shifts", including scheduling meetings and ensuring venues and appropriate facilities are arranged.Event management, such as strategic sessions and various team events; venue hire and all logistical aspects including catering associated with such events.Managing and actioning incoming email as delegated, corresponding on behalf of the management team.Stand in for CPM Head Administrator as required.Assistance on ad-hoc requests as determined by the management team.Travel Coordination:Co-ordinate travel arrangements as determined by the management team.Ensure adherence to Santam group travel and procurement policies.Assist with team communication initiatives.Minuting matters arising from team meetings and action items, tracking progress and following up on delivery.Responsible for maintaining the teams' intranet requirements (SharePoint, Confluence and MS Teams) site with updated documents, policies, communication, and other team details.Distribution of team communications.General Administration:Maintain access to specific systems on instruction from authorised individuals.Administrative support for new employee appointments including arranging access to systems, computer equipment, and introductory/induction meetings.Administrative support for staff resignations to ensure adherence to HR policy regarding retrieval of Santam owned equipment.Ensure that office area is neat and maintenance is arranged when required.QualificationsMatricRelevant tertiary qualification would be a plus.RequirementsProject and/or process management skillsAdministrative support capabilitiesExperiencePreferably 3 years' experience as an Administrative/Personal Assistant in a corporate team or supporting senior management.Evidence of experience in engagement with key business and external partners across all levels on behalf of the line manager.SkillsComputer literacy (Advanced Excel, Word, PowerPoint and Sharepoint)Ability to self-teach and master Confluence and MS TeamsStrong coordination, organizational and planning skillsExcellent interpersonal, communication and networking skillsResults-oriented, proactive and deadline-drivenHigh stress tolerance: Ability to operate under pressureStrong quality and client service orientationSound analysis skillsConfidentialityAbility to think outside the boxHigh initiative/self-starter and proactiveProfessionalism, excellent judgement, use of discretion, prioritization and problem-solving abilitiesAbility to work and make decisions independentlyClient focusFlexibility and adaptabilityPlanning and organizingSituational adaptabilityInterpersonal savvyManage complexityBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Our commitment to transformationAt Santam we are committed to transformation and embracing diversity. This commitment drives us to achieve a diverse workplace with employment equity as a key goal.
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