Cluster Pharmacist Assistant (Special Meds)Position summary Industry: Pharmaceutical Sector
Job category: Pharmaceutic
Contract: Permanent
Remuneration: Market Related
EE position: Yes
An exciting career opportunity exists at Medipost for a Cluster Pharmacist Assistant (Special Meds) in Order Processing, this position is based in Gezina.
Primary purpose of the job: Providing proper patient care as per GPP (Good pharmacy practice) regulationsAttending training on pharmacy acts and GPPCompliance with the POPI Act regulationsAccurate capturing of prescriptions, acute and/or chronic medication. (As per SOP)Accurate handling of rejections as per SOPHandling of clinical discussion and/or enquiries with patients and health care professionals or SPN'sResolve Rejections and prioritize adding scripts to WIPAttending to cluster and personal action diariesCompliance to SLA requirements (completing of mailbox/rejections profiles, action diaries within required timelines)Attending to and responding in a professional manner to email (TAT of 2 hours) messages or enquiries received from management, SPN's or membersAttending to OUT OF WIP notificationsAttending to rejected prescriptions and templates from Blind checking as priority, in order to ensure SLA complianceAttending of SOP training and SOP revision trainingCompliance with Company Policies, Procedures and SOP'sStock management – understanding the cold chain processes, expiry dates, stock returnsHelping in clinical help desk on Saturdays as per rosterEnsure correct reporting to external service providers on a daily/weekly/monthly basis as neededOrdering stock with order department on items out of stockCorrect handling on Section 21 item in terms of ordering and claimingSending medication/appliances quotes using the correct formatPaper claims submission using correct documents and follow up on outstanding payments thereofAttending to Ex-Gratia claims and follow ups thereofManagement of patients on diabetes using continuous glucose monitoring devices (Pumps, Transmitters, sensors etc.)PRINCIPAL DUTIES AND RESPONSIBILITIES: Operational requirementsCompletion of daily allocated work according to requirementAttending to action diariesSLA complianceMML adherenceCompetency in SOP assessmentsCustomer service and internal process compliance (Quality assurance)
Focus on minimizing errors and customer related complaints as per QA, IPC and Customer care logs or other reporting platforms – maintain a service failure rate on anProductivity and Time management
Productive and available according to hours as stipulated in contractESS: Responsibility to manage leave in accordance with company policiesEco time compliance: Daily clocking procedures in accordance departmentHouse Keeping
Housekeeping audit score of 100% within the order processing departmentSpecific RequirementsExpected output during probation period communicated by line manager as per career path level. CLAIMING MIN __ PROFILES/DAY AND/OR REJECTIONS MIN ____ PROFILES/DAY AND MIN ____ ACTIONS/DAYAn understanding of the implications of making errors in a pharmacy environment0.75 Errors/month [3 errors in 4 months average]Assist in call center as a reliever when neededDo help desk duty for call center when neededOutput requirement may be subjected to change/update depending on the operational requirementsWillingness to work overtime when required by managementContinuous professional development – attending training or forumsAttend to group pharmacist-initiated activitiesWillingness to assist with stock take if required at least once per yearWillingness to assist or attend training in other departments such as the Walk-in Pharmacy and ProductionInter-departmental training and assistance as neededQualifications: Grade 12EXPERIENCE/IDEAL: Previous experience in a courier or retail pharmacy will be advantages
Prior experience with Diabetes management, diabetic CGM appliances
LICENSING & ACCREDITATION: Need to be registered at SAPC
TRAINING REQUIRED: Training on company systems (e.g. Medipost APP, online authorization system and procedures, ESS, etc)
Medipost Bridging course for internal Medipost appointment
Familiar with Microsoft Office
Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail-oriented
Sound knowledge on GPP (Good Pharmacy Practice) and pharmacy acts
COMPETENCIES: (KEY BEHAVIOR AREA)
Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail-oriented
Sound knowledge on GPP (Good Pharmacy Practice) and pharmacy acts
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