Your Purpose...
To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
As the custodian of the Company's Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.
Your Duties and Responsibilities...
Delivering Excellent Member Service
Resolve member queries and requests
Respond & action member queries and requests within 24 hours.
Ensure database is maintained by updating changes of member details as requested.
Process refunds and follow up to ensure they are actioned timeously.
Action any relevant changes on DIY in accordance with the Framework of Authority.
Capture cancellation / change of information requests daily and follow up to ensure actioned.
Log relevant member notes.
Capture manual access stats
In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs.
Auditing
Audit all pre-printed stationery to ensure payments were received.
Reconcile access card report to receipts to ensure payments were received.
Complete incident reports and highlight any discrepancies with the Club General Manager.
Perform daily, weekly & monthly audits to ensure compliance to audit requirements.
Respond and correct findings from audit reports.
Banking
Complete the banking process as per policy and procedures.
Log cash losses on Risk Management site.
Print and reconcile relevant banking reports and log calls where necessary to ensure that member's accounts are corrected timeously.
Complete till float counts.
Check and Process Contracts
Check and process membership contracts.
Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed.
Highlight any misrepresentation or contract discrepancies.
Administer Payroll Processes in Club
Capture employee documentation (take on's, transfers, terminations).
Check salary data received from HOD's and ensure its submitted to NHO for payment.
Action salary deductions.
Check salary reports to ensure accuracy and correct remuneration of all staff.
Reconcile and update leave documentation.
Administer Orders
Place & receipt orders for pre-printed stationery, general stationery and uniforms.
Petty Cash
Manage & issue petty cash as per policy & procedures.
Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times.
Log cash losses on Risk Management site.
Monitor and Control Uniform Stock
Reconcile uniform orders against deliveries.
Issue uniform and ensure deductions are actioned.
Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations.
Effective Communications
Inform all departments of new admin policies and procedures.
Provide training on admin policies and procedures to all staff as required.
Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables.
Managing and Developing Departmental Staff
Manage discipline and performance of staff.
Training of department staff
Develop growth plan for administration staff.
Arrange for training in line with growth & succession plan.
Maintain and update staff files of the Administration department.
Our Minimum Requirements...
We can't live without...
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