Date Posted: 08/30/2024Req ID: 39514Faculty/Division: Ofc of the Chief Information OfficerDepartment: Enterprise Apps & Solutions IntegrationCampus: St. George (Downtown Toronto)Position Number: 00056900Description:About us:The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer's (CIO) Division is responsible for the development, maintenance, and effectiveness of core administrative management and student systems at the U of T, including central SAP systems, the U of T Student System (ROSI), and various vendor applications.Your opportunity:Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a team focused on delivering transformational technology solutions to the University, improving email and collaboration services for students, faculty, librarians, and staff.As the Email Services Support Analyst, you will be responsible for the operation, maintenance, and support of the University's LISTSERV service and core email services on Microsoft 365, SendGrid, and similar platforms. You will monitor system performance, troubleshoot issues, respond to client requests, ensure operational excellence, and collaborate with IT teams.Your responsibilities will include:Troubleshooting complex computer system problemsMonitoring the performance and integrity of serversAnalyzing and monitoring vendor service and performanceDeveloping and editing standard operating procedures for IT servicesResponding to service requests in a timely fashionCreating technical documentation and user support guidesKeeping informed on current technologies and best practicesEssential Qualifications:Bachelor's Degree or equivalent experienceMinimum four years of experience administering and supporting enterprise email servicesExperience with L-Soft LISTSERVExperience with Microsoft Exchange Online in a federated environmentExperience with Microsoft 365Extensive experience with Microsoft Windows Server operating systems; familiarity with Linux is an assetExperience with PowerShell for manipulating Microsoft Exchange OnlineFamiliarity with email security best practices including DMARC, SPF, and DKIMEffective communication and interpersonal skillsExcellent time management and multi-tasking skillsAssets (Nonessential):Willingness to develop and share technological expertiseExperience with ServiceNow or other IT ticketing systemsFamiliarity with the University of Toronto environmentExperience with SendGrid and other email servicesTo be successful in this role you will be:AdaptableMotivated self-learnerMulti-taskerOrganizedProactiveResourcefulClosing Date: 09/13/2024, 11:59PM ETEmployee Group: USWAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 12 -- $79,874 with an annual step progression to a maximum of $102,147.Job Category: Information Technology (IT)Recruiter: Khristen SivaramalingamLived Experience Statement: Candidates from diverse backgrounds are encouraged to apply, and their lived experience will be considered.Diversity Statement:The University of Toronto embraces diversity and encourages applications from underrepresented groups.Accessibility Statement:The University is committed to accessibility and providing accommodations for applicants with disabilities.
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