About the PositionThe employee will oversee and manage multiple ongoing projects in this role, cultivating relationships with Contract Research Organizations (CROs), pharmaceutical and biotechnology project teams, and site and site network teams. The successful candidate will provide regular project updates, effectively respond to queries, and liaise with internal teams as needed. Ultimately, a successful Clinical Trial Programme Manager will play a crucial role in collaborating with our sales team to help them achieve their quotas while ensuring our clients remain satisfied and engaged with our products and services.Duties and ResponsibilitiesClient Relationship ManagementAct as the principal liaison for designated clients, building strong working relationships to understand their unique needs, goals, and challenges.Conduct regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for collaboration and partnership.Ensure that clients are regularly updated regarding study launch and performance and handle any issues or escalations regarding the contractual agreement.Collaborate cross-functionally with internal teams, including guided and agency recruitment operations, site and patient support teams, marketing, business development, and data analytics, to ensure alignment with client expectations and objectives.Account Growth and RetentionIn collaboration with the VP of Customer Success & Operational Excellence, develop and execute innovative and strategic Clinical Trial Programme plans to support organizational growth.Establish and continually nurture an in-depth understanding of the client organizations being supported.Identify opportunities to expand business within existing accounts through up-selling and cross-selling initiatives, involving, where necessary, the business development team.Coordinate study activities and deliverables by monitoring study performance metrics, tracking progress against revenue targets, and proactively addressing any issues or barriers to retention.Project Management and ExecutionOversee the successful execution of recruitment campaigns and projects, ensuring adherence to timelines, budgets, and quality standards.Prepare the necessary project plans for own client-based projects and oversee the development by assisting Clinical Trial Programme Specialists with their project plans.Provide regular updates to clients and management on project progress, milestones, and outcomes, maintaining transparency and communication throughout the project life cycle.Ensure that clinical studies adhere to Good Clinical Practice (GCP), the relevant Standard Operating Procedures (SOPs), and regulatory guidelines.Strategic Planning and Market AnalysisCollaborate with the senior leadership team to develop long-term Clinical Trial Programme strategies and initiatives aligned with the Company's goals and objectives.Perform market research, analyze client data, and study data to gather insights and make informed, strategic decisions regarding account management.Leadership and Team CollaborationLead by example, demonstrating professionalism, integrity, and a commitment to excellence in all interactions with clients and internal stakeholders.Foster a collaborative and supportive team environment, providing mentorship, guidance, and coaching to the Clinical Trial Programme Specialist as needed.SkillsExcellent communication skills, both written and verbal, with the ability to effectively interact with clients, stakeholders, and internal teams.Strong interpersonal skills and the ability to build and maintain long-lasting client relationships.Analytical mindset, with the ability to interpret data, track performance metrics, and provide insights to clients.Strategic thinking and problem-solving abilities to identify opportunities and address challenges in the recruitment process.Adaptability and flexibility to work in a fast-paced environment with evolving priorities and deadlines.Strong organizational and time-management skills to ensure the effective and accurate delivery of client communication and project deliverables.Qualifications and ExperienceBachelor's Degree in a relevant field such as Life Sciences, Healthcare Administration, Business Administration, Marketing, or a related discipline.Seven years + demonstrated experience in an Account Management or Project Management position, preferably within a clinical trial patient recruitment company or CRO (Contract Research Organization).Familiarity with clinical trial operations, patient recruitment strategies, and the regulatory landscape of the healthcare industry.Experience in business development, proposal writing, and contract negotiations.Previous experience working with pharmaceutical companies, CROs, or clinical research sites is highly advantageous.
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