Client Support Consultant

Analysing Support Tickets coming in and resolving these Escalating Tickets to our Tech Team Following-up on Tickets Online meetings with Clients, Tech Team and Management Reporting Implementation of our software platform for onboarding clients Analysing an organisations data Determining information system requirements and defining project objectives Making recommendations, such as suggesting appropriate settings and workflows Writing reports and documentation BA level either in computer science, It / business studies Previous experience in IT support and knowledge of tourism are highly beneficial. Excellent written and verbal Support, implement, train our clients who are using our enterprise travel reservation software platform.