Job Description External Understands and works with the whole portfolio of POS-related data with the client (gfknewron market, preferably predict and/or consumer as well) and is the central point of contact Ensures effective and efficient client training and onboarding of new customers.
Educates customers about the most relevant features/functionalities for their specific business needs Drives high adoption rates (i.e.
activation, reactivation and engagement) of gfknewron within (senior) client organization by demonstrating clear ROI to client to reach our high goals Drives regular gfknewron usage with (senior) stakeholders in the client organization Finds and builds, new user base for GfK offerings Develops fact-based answers to complex key business questions.
Elaborates use cases with clients that shows the value of GfK data and their outcome for the clients Is a known market expert for several categories / industry segments Delivers insightful high-level presentations and actionable recommendations to our (key) clients Coordinates client services cross countries and categories Identifies leads for cross sell and upsell opportunities with the client Helps to improve renewal rate by demonstrating clear business outcome and value Internal Certified CSM (minimum gfknewron market, preferably gfknewron consumer or predict as well) and knows and uses the different propositions Takeover of special CSM projects (e.g.
creation of internal/external training content, etc.)
Being an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization as a role model Ensures to be updated on relevant knowledge and has deep understanding of platform offerings; Collects and provides feedback to product teams on functionality, features etc.
of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience Collaborates with account management at the pre-sales and renewal stages, identifies sales leads Collaborates with other business unit teams to identify opportunities for strategic assignments Coordinates internal client services nationally and internationally Is consulted and responsible for its category handling (collaboration with relevant stakeholders – Definitions, Quality, Recruitment) Validates / conduct QC to guarantee GfK seal of quality In other words: You will make the difference by being the face of our company and its digital solutions!
Qualifications Relevant working experience Excellent business understanding in durable consumer goods markets and related Retail Ideally 5-7 years of experience in consulting, market research, product management of durable or equivalent business units Excellent (country language) and very good English language skills Excellent presentation and communication skills, client-centric approach Proactive and consistent engagement with multi-disciplined teams Co-ordination and decision making of how to achieve client outcomes and organisation goals Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences Passion, dedication, and commitment Creativity and the ability to address real-world business problems analytically Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude We offer an exciting work environment that brings people together.
We encourage an entrepreneurial and innovative spirit.
We make use of the latest digital technologies.
We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution?
We are excited to getting to know you!
Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com Want to keep up with our latest updates?
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We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
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Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion