Client Service Manager

The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client's needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.Specific ResponsibilitiesCommunicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation.Ensure that the schedule, deadlines and client expectations are clearly communicated and understood by all.Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations.Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues.Keep all project stakeholders informed throughout a project life cycle.Compile project statistics into a deliverable report for clients.Facilitate conversations with clients and respond to queries.Assist with strategic planning and support organic client growth.Professional Qualifications / ExperienceBachelor's degree or equivalent experience.4 or more years of experience as an account manager, project manager, or combination of both.Knowledge and experience with exhibition design, activations, interactive technology.Working knowledge of MS Office, OneNote, SharePoint.Personal Qualifications / AttributesExcellent organizational, planning, management, and communication skills with an ability to work at all levels.Strong attention to detail.Client-focused, solutions-oriented, self-starter.Willingness to work non-traditional hours (early morning, late evening), as required.
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