Time left to apply End Date: January 15, 2025 (11 days left to apply)
Job requisition id R26372
Job Description
Direct and manage strategic plans, resources, policies, programs and schedules for business, and continually align these objectives to ensure high service levels are maintained.
To ensure service delivery across the various segments are delivered through multiple channels with a huge focus to drive client enablement via electronic channels.
Responsibilities
Develop tactical plans to drive revenue growth.
Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
Implement corporate governance, compliance, integrity and ethics policies in practice area(s) in order to identify and manage risk exposure.
Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership.
Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of advice to relevant stakeholders.
Build and maintain an effective network and pipeline for further expansion of business within area of accountability.
Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture.
Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience.
Minimum Requirements
Min 5-10 years' experience in a leadership role.
Experience in running and optimizing call centre and sales call centre performance.
Ability to manage the growth of customers through channel enablement.
Ability to align customer sales experiences with BU growth strategies.
Favourable to have experience in planning and executing campaigns successfully, as well as setting standards and benchmarks for measuring successful campaign execution.
Additional Skills
The candidate must have a tendency towards good time keeping and punctuality.
Effective communication skills both orally and written will not be compromised.
Effective self-management of annual and other leave.
Effective self-management of telephone and e-mail usage.
Meticulous attention to detail, accuracy and quality of work delivered.
Must be a Team Player.
Apply now if you are interested in taking the next step.
We look forward to engaging with you!
All appointments will be made in line with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life.
It has a market-leading app and a globally recognised rewards system in eBucks.
FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report.
FNB represents multiple opportunities for you to build an exciting and rewarding career.
Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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