Client Service Consultant

Job title : Client Service Consultant Job Location : Western Cape, Cape Town Deadline : December 05, 2024 Quick Recommended Links Jobs by Location Job by industries What you can expect from your first year at IDM : Communication with clients you are helping on an ongoing basis ( no face-to-face Client Service/Sales) .
Exposure to the biggest Financial Service Providers, including the big 5 banks Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
Opportunity to gain additional recognized qualifications and further study in the Financial Industry Operating from a professional office environment, equipped with everything you need for success Connection and networking with young, dynamic, and innovative co-workers.
Possibility for amazing rewards and recognition Company benefits – Medical Aid, Retirement Annuity, Bursaries like a half day off on your birthday, subsidised lunches, and more.
Key Responsibilities: Resolving client queries dealing with: Debt counselling; Additional financial services/products; The National Credit Act; Short/non-payment queries; Payment and debit order queries; Balances; Credit reports.
Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times; Educating and referring clients to the Company self-service client portal; Key Requirements 1 year Client Service Experience Diploma/Degree in Financial Services Industry advantageous Excellent Communications skills verbal and written Excellent Problem solving skills Criminal Clear Customer Service jobs