Client Service Consultant (Forex Complaints) page is loaded Client Service Consultant (Forex Complaints) Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago time left to apply End Date: October 26, 2024 (4 days left to apply) job requisition id R23629 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.Hello Future Client Service Consultant (Forex Complaints) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Role Purpose: Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.
Are you someone who can: Act as the point of contact for clients seeking help with their Forex matters
Deliver exceptional service that exceeds the clients' expectations through proactive, innovative and appropriate solutions
Provide troubleshooting and first contact assistance to clients
Build sustainable relationships and trust with clients' accounts through open and professional interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Take the extra mile to engage clients
You will be an ideal candidate if you: Have a minimum of Grade 12 or relevant tertiary qualification
Have 1 - 2 years' experience in dealing with Forex products in a Client Service environment
Have Financial Services/Banking industry experience (preferred)
You will have access to: Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are: Able to work under pressure
Great communicator (written and verbal)
Attentive to detail
Client-centric
Apply now if you are interested in taking the next step. We look forward to engaging with you! Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
26/10/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ .
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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