Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.
Apply appropriate sales processes within unit to achieve sales targets.
Converting leads to sales by opening active accounts to achieve annual targets.Hello Future Client Service Consultant (Forex)Welcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now's the time to imagine your potential in a team where experts come together and ignite effective change.Role Purpose:Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.Are you someone who can:Act as the first point of contact for clients seeking help with capturing and/or releasing Forex paymentsDeliver exceptional service that exceeds the clients' expectations through proactive, innovative and appropriate solutionsProvide troubleshooting and technical assistance to clientsBuild sustainable relationships and trust with clients' accounts through open and professional interactive communicationProvide accurate, valid and complete information by using the right methods/toolsTake the extra mile to engage clientsYou will be an ideal candidate if you:Have a minimum of Grade 12 or relevant tertiary qualificationHave 2 years' experience in dealing with high level client queries in a Client Care/ Call Centre environmentHave Financial Services/Banking industry experience (preferred)You will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:Able to work under pressureA people's personGreat communicator (written and verbal)Attentive to detailClient-centricApply now if you are interested in taking the next step.
We look forward to engaging with you!Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.31/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.