Responsibilities:
Customer Accounts
Application Review: Ensure Retail Application Forms are complete and accurate with all required supporting documentation. Follow up with clients for any missing information.
Credit Checks: Conduct necessary credit checks on clients, document the credit score from the bank, and recommend credit limits to the Accounts Receivable Manager based on the bank's rating.
Account Creation: Set up customer accounts in the Montego ERP accounting system and Montego Portal upon application approval.
Communication: Notify customers about the approval or decline of their applications. Send a Welcome email with essential documents like the Price List, Merchandising Items, and Montego Portal login details upon receiving the signed Appointment Letter.
Internal Coordination: Share new customer account details with relevant parties (Area Manager, Sales Consultant, Accounts Receivable Clerk, and depot) and update the ERP system with assigned route codes.
Profile Maintenance: Update customer profile details (e.g., address changes, VAT registration) as per Policies and Procedures, and communicate changes to stakeholders.
Credit Limit Adjustments: Reassess credit limits upon customer requests, send Approval Letters for signature if approved, and update the system. Notify clients if applications are declined.
Statement Management: After the Accounts Receivable Manager prepares statements, execute the statement run, send bulk statements to clients, and provide interim statements upon request.
Customer Master Data
Data Accuracy: Weekly cross-check customer master data to ensure all groupings and required fields are up to date.
Data Import: Import new data based on change requests from various departments and liaise with IT for master data update templates.
Customer Service Queries
Query Resolution: Address customer queries by gathering all relevant information, providing feedback, and escalating unresolved issues if necessary.
Professional Interaction: Maintain professional communication with customers, providing ongoing feedback to both the customer and the Accounts Receivable Manager.
Banking
Transaction Management: Download bank transactions, verify opening balances, and prepare banking files for ERP system upload.
Statement Validation: Validate bank statements post-upload and complete necessary mapping and re-allocation before reconciliation.
Reconciliation: Follow up on outstanding account payment journals from the Creditors Department, post customer receipts, and complete the Banking Worksheet Reconciliation.
Journal Entries: Execute required journal entries to re-allocate payments to the correct customer accounts.
Minimum Requirements:
National Senior Certificate (NQF 4)
Certificate, Diploma or B-degree in Finance
2 years' experience in Accounting or Finance
2 years' experience in Customer Services
Knowledge of credit checks, ratings and limits
Understanding of the Retail Application process
Knowledge of Banking Policies and Procedures
Understanding of the ERP system and the Montego Portal
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