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Your day at NTT DATA
The primary responsibility of the Client Manager is to take full ownership of his/her assigned accounts and manage and grow relationships to drive expansion and renewals across all solution areas. They are able to do so by leveraging NTT(Ltd)'s tools and methodologies to analyze the client's situation and business requirements. They possess advanced planning skills to co-ordinate the interaction of a number of NTT(Ltd) role-players in different geographies during the sales engagement. They display strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches.
What you'll be doing
Key Roles and Responsibilities:
Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients.
Build relationship and influence stakeholders.
Work with and through NTT's network of offices to deliver an excellent client experience in each relevant market.
Realise revenue and margin targets and maximise sales opportunities through connecting client needs with NTT offerings and solutions.
Develop and drive Dimension Data strategy with local CMs within assigned regional accounts.
Use engagement skills to establish account strategies with key stakeholders.
Minimise churn and maximise retention in assigned accounts.
Use NTT's sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
Be fully aware of and understand the International Trade Policy.
Meet or exceed quota targets through comprehensive account management.
Grow the profitability, revenues and client satisfaction levels for NTT's regional clients' portfolio.
Drive passionately for client satisfaction throughout the entire lifecycle of the clients' buying process.
Generate demand by assisting clients to identify current needs and effectively articulate how NTT (Ltd) can add value through services and solutions.
Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
Do a vulnerability analysis of NTT (Ltd)'s position in comparison to that of competitors and vendors.
Positively influence and enable financial control, governance and compliance in a region.
Act as first point of contact for client issues.
Knowledge, Skills and Attributes:
Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset.
Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle.
Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases and market trends.
Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities.
Academic Qualifications and Certifications:
Relevant Degree or Advanced Diploma
Advanced qualification would be advantageous
Relevant vendor certifications
Required Experience:
Seasoned experience in a similar role in a similar environment
Seasoned experience in a sales environment and/or customer service role
Seasoned sales and client engagement experience coupled with a good understanding of business, sourcing and technology market
Seasoned experience negotiating with clients and vendors
Seasoned experience managing regional accounts and building relationships
Seasoned experience analysing commercial information
Experience working with Salesforce.com contact platform
Workplace type: Hybrid Working
About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
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