Client Manager Do you have Medical Malpractice experience? Looking to work for a Top Employer? Read on! Aon South Africa is hiring a Client Manager in our Risk Solutions department, based on a hybrid basis, from our Head Office in Sandton. The role of the Client Manager is to build and improve day-to-day client relationships, manage portfolios of client accounts, and provide technical expertise to less experienced employees. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Your responsibilities will include: Leading, developing, and improving the day-to-day client relationship. Building a "client profile" of risks and needs analysis in respect of the portfolio of clients. Input into the renewal process which includes preparing pre-renewal documents, meeting with clients, sending renewal notifications, and sending cancellation letters where applicable. Structuring insurance programs to meet the needs of portfolio clients. Producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings, and leading or contributing to fee negotiations. Maintaining and improving client satisfaction, retention, revenue, and profitability. Compliant dealings with clients. Contributing to the development of new business with either existing or new clients. Coordinating teams of Client Service Advisors (where applicable) to ensure client service standards are met. Acting as a support to Strategic Account Manager/Business Manager on larger, more complex accounts. Responsible for credit control. How this opportunity is different The culture at Aon enables us to bring our best each day and do great work for our clients. The advice and solutions our colleagues provide give our clients the clarity and confidence to make better decisions to protect and grow their business. And when businesses thrive, communities and people flourish. Skills and experience that will lead to success Qualifications: A minimum of Grade 12 or equivalent. A Bachelor's degree is preferable. Must be registered as a representative with the FSCA in terms of the FAIS Act. Must be registered as an associate with the IISA. Knowledge: Excellent knowledge of policy wordings. An extensive knowledge of the South African short-term insurance markets. An in-depth strategic knowledge of industry and business strategies and company goals. Digital literacy with sophisticated know-how in MS Word and Excel. Skills and Attributes: Skill and confidence to articulate Aon's proposition and how it differentiates Aon and benefits clients. Advanced analytical, technical, and problem-solving skills and abilities. Well-developed communication skills. Proficiency in the English language, both written and spoken. Good interpersonal and organizational skills. Ability to work effectively in and with teams. Experience: A minimum of 5 - 10 years' experience in a similar or related role. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ****** #LI-AO1
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