Client Experience Co-Ordinator (Kzn)

Primary PurposeResponsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards implemented across the Bank and its value chain which impact both internal and external customers.Minimum RequirementsREQUIRED MINIMUM EDUCATION AND TRAININGMatricDiploma in Marketing/ Project Management or equivalentRequired Minimum Work ExperienceUp to 5 years' experience in complaint handling/dispute resolution and the impact of regulation on customer service (e. g. FSCA, TCF OMBS)Compliance experience gained in a financial institution or other similar environment working.TECHNICAL COMPETENCY REQUIREMENTKnowledge of regulations relating to client services relating to FSCA, TCF FICA, FAIS, OmbudsmanUsing Data Analytics to create Business insightsEffectively managing client interactionsProduct KnowledgeComplaint ResolutionRegulatory framework & requirements(Collaboration for results) Teamwork and rapportAdaptability and adoption of digital changeArticulate and present information (Communicating for results)Ability to work across multi-disciplinary teams to investigate and implement solutions.This position is advertised in line with our commitment to Employment Equity.
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